Healthcare
EMR and booking systems, exam-room workstations, laptops, Microsoft 365, phones and imaging devices. Santre secures the technology around patient care and documents it for privacy reviews.
A review of accounts, devices, backups and network separation, with a prioritized fix list.
Overview
Santre provides healthcare IT services across Canada for medical clinics, dental and physiotherapy practices, and other community health organizations. It gives every user their own sign-in with MFA, encrypts laptops and mobile devices, separates clinical devices from guest Wi-Fi, keeps tested backups of Microsoft 365 and local systems, and logs activity so incidents can be investigated and reported. Santre supports the clinic's EMR vendor rather than replacing it, and the clinic and its privacy counsel confirm how provincial health privacy laws apply.
Common challenges
When systems are encrypted, schedules, charts and billing stop together. Santre deploys endpoint detection on every workstation and server, keeps immutable and offsite backups of local systems and Microsoft 365, and documents a downtime procedure the front desk can follow while systems are restored.
Related services: Cybersecurity, Backup & Recovery
Exam rooms and front desks often share a PC, which makes generic logins tempting and audit trails meaningless. Santre gives every clinician and staff member their own account with MFA, sets automatic screen locks, and configures fast user switching so individual sign-in does not slow the clinic down.
Related services: Cybersecurity, Managed IT
Clinicians take laptops home and check messages on their phones. Santre enforces full-disk encryption, device PINs and remote wipe through device management, and keeps an asset register showing which devices hold or can reach patient information.
Related services: Managed IT, Hardware & Deployment
Clinics ask whether email, files and Teams messages stay in Canada. Santre confirms the tenant's data location, configures sharing, retention and external access, and backs up Microsoft 365 data separately. The clinic and its counsel decide whether the configuration meets its health privacy obligations.
Related services: Cloud & Microsoft, Consulting
Privacy laws set notification duties after a breach, and investigators need to know what was accessed and when. Santre retains sign-in and endpoint logs, maintains an incident playbook with notification steps, and helps keep the breach record that federal and provincial rules expect.
Related services: Cybersecurity, Consulting
Reception phones, imaging workstations, printers and payment terminals all sit on the clinic network. Santre segments clinical devices from guest Wi-Fi, manages VoIP call routing for reception, and supports cameras and door access for after-hours security.
Related services: Network & Infrastructure, Communications, Physical Security
Canadian requirements
Summaries for orientation, last reviewed . Confirm your obligations with your regulator or counsel.
Frequently asked questions
Many health organizations use Microsoft 365, and for tenants with Canada as the default geography Microsoft commits to storing mailbox, SharePoint, OneDrive and Teams content at rest in Canada. Whether a specific setup meets a clinic's obligations depends on configuration and the provincial law that applies. Santre configures MFA, sharing limits, retention and backup, and documents the setup; the clinic and its privacy counsel make the compliance call.
The EMR vendor supports its own application. Santre manages everything the clinic relies on to reach it: workstations, network, firewalls, Wi-Fi, printers, scanners, Microsoft 365 and user accounts. Santre works with the EMR vendor's support team when an issue spans both sides and keeps access to the EMR limited to named, individual users.
Contain the incident, preserve evidence, and assess what information was involved and whose. Notification duties depend on the law that applies, which can include PIPEDA, Quebec's Law 25 or a provincial health privacy law, and should be confirmed with privacy counsel or the regulator. Santre's role is technical: isolating devices, collecting logs, restoring systems and keeping a clear record of what happened.
Yes. Small clinics hold the same kind of sensitive information as larger organizations with far less time to manage IT. Santre can run the clinic's IT as a managed service or start with an assessment that checks accounts, devices, backups and network separation and produces a prioritized fix list. The clinic can act on that list with Santre, its own staff or another provider.
A review of accounts, devices, backups and network separation, with a prioritized fix list.
